Terms of sale
These terms are a starting template and are not legal advice. Have them reviewed by a Polish commercial lawyer before you rely on them, and make sure they match what your offers and proforma invoices actually say.
1. Scope
These terms apply to all offers, order confirmations and sales made by Francoalva Sp. z o.o. ("we", "us") to business customers. We do not sell to consumers. Any purchase conditions of the buyer that conflict with these terms apply only where we have accepted them in writing.
2. Offers and validity
Prices are quoted per shipment and are valid only for the period stated on the offer, typically three to five working days. Offers are subject to prior sale: stock is allocated when a proforma invoice is settled, not when an offer is issued.
3. Orders
An order becomes binding when we issue a proforma invoice and the buyer settles it, or when we issue a written order confirmation. Minimum order quantity is one EUR pallet per SKU on stock lines unless otherwise agreed.
4. Prices and payment
Prices are net of VAT and quoted in the currency stated on the offer, against the named Incoterm. New accounts pay 100% in advance by bank transfer. Letters of credit are accepted at container scale by prior agreement. Credit terms, where granted, are stated in writing.
Our bank details appear only on a proforma invoice issued from enquiries@francoalvaspzoo.pl. We never notify a change of bank account by email. Buyers must verify any purported change by telephone before transferring funds.
5. Delivery and Incoterms
Delivery is made on the Incoterms 2020 rule named in the offer. Delivery dates are estimates given in good faith and are not guaranteed unless expressly agreed as fixed. We are not liable for delay caused by carriers, port congestion, customs inspection or events beyond our reasonable control.
6. Title and risk
Risk passes as determined by the agreed Incoterm. Title to the goods remains with us until payment has been received in full.
7. Inspection and claims
The buyer must inspect the goods on arrival. Claims for shortage or visible damage must be noted on the CMR or bill of lading at the point of receipt and reported to us in writing within seven days, with photographs and the transport document. Claims for latent defects must be reported within seven days of discovery and in any event within the product shelf life. Goods must not be resold or altered before a claim is settled.
8. Product compliance
Goods are supplied as legitimately placed on the European Union market. The buyer is responsible for confirming that the goods, their labelling and their composition satisfy the requirements of the destination market, including any product-registration, import-licensing or language-labelling obligations.
9. Limitation of liability
Our liability arising from any single shipment is limited to the invoiced value of that shipment. We are not liable for indirect or consequential loss, including loss of profit or loss of contract. Nothing in these terms limits liability that cannot be limited under Polish law.
10. Governing law and jurisdiction
These terms are governed by Polish law. The United Nations Convention on Contracts for the International Sale of Goods is excluded. Disputes are subject to the exclusive jurisdiction of the courts competent for the seat of Francoalva Sp. z o.o. in Warsaw.